Brian is a Partner at Girlings Personal Injury Claims, dealing with personal injury claims. He joined Girlings in September 2000 as an executive in the claimant Personal Injury department. Prior to this, he enjoyed a successful ten year career in the insurance industry, working for syndicates of Lloyds of London, principally dealing with accident and injury claims.

In 2009, Brian became a Fellow of the Chartered Institute of Legal Executives. This qualification, together with his broad experience of personal injury work enables him to offer a very high level of specialist service.

Brian is very experienced in dealing with a wide range of claims for damages, including road traffic accidents, accidents at work, psychological injuries and has also frequently been involved in arranging rehabilitation treatment. He is a partner and trusted pair of hands in our expanding team.

Michelle qualified as a solicitor in 2009 after completing her training at a well known Defendant medical negligence firm. Here she worked primarily on behalf of one of the UK’s leading medical defence organisations, defending accident claims on behalf of GPs and private doctors. She also regularly attended Inquests on behalf of local NHS Trusts. She can therefore offer a valuable insight into how ‘the other side’ operates. Michelle regularly offered training seminars to doctors about medical negligence issues.

18 months after qualifying, Michelle decided to “switch sides” and she secured a job at an international Claimant firm based in London. During this time, Michelle dealt with both low and high value accident claims, including claims involving the delayed diagnosis of cancer, accessory nerve damage, orthopaedic injuries and surgical errors.

Michelle joined Accident Claim Helpdesk in April 2013 and was promoted to Senior Associate in 2015. During this time, Michelle has gained a wealth of experience in complex accident claims. She has secured several six figure settlements for her clients in claims involving negligent surgery, delayed diagnosis and death caused by medical negligence. She has a particular interest in claims involving birth injuries, abdominal surgery, ruptured bowels and vascular medicine (aneurysms and strokes). She has also assisted the head of the department with a multi million pound brain injury claim. She has a reputation for building supportive relationships with her clients and is regarded as caring, approachable and highly efficient.

Michelle is a member of the Association of Personal Injury Lawyers (APIL) and is accredited by the Foundation for Infant Loss.

Michelle is ranked by the Legal 500 as a recommended lawyer and is highlighted for her 'incredibly efficient attitude and real eye for detail'.

Sue is a Partner at Accident Claim Helpdesk, dealing exclusively with clinical negligence claims. She has over 14 years’ litigation experience. She undertook ‘on the job’ training before qualifying in 2009 specialising initially in Defendant personal injury litigation for one of the UK’s largest insurance companies. In 2011 Sue joined Accident Claim Helpdesk and transferred her skills to Claimant personal injury claims. Sue quickly developed an affinity for clinical negligence litigation and within 8 months moved her specialism into that field.

Sue was promoted to a Senior Associate in 2015 and in January 2019 became a Partner. Sue acts exclusively for Claimants in serious and complex clinical negligence claims. She is highly regarded as a Next Generation Lawyer with a breadth of expertise in high value claims arising from delayed diagnosis of cancer, substandard management of labour, fatal injury claims, negligent care resulting in amputation, and cases concerning infant deaths.

Sue is recognised as a consistent high achiever within the firm, who regularly secures settlements for clients whether by ‘round table meetings’, negotiation or mediation. She is a meticulous and committed lawyer and has been commended for her efficiency and attention to detail. Sue’s strength lies in her ability to establish rapport and trust with clients, who in many cases have lost faith with professionals. Her clients have thanked Sue for her ‘hard work’, ‘professional care’, and ability to explain difficult to grasp issues.

Sue is a member of APIL (Association of Personal Injury Lawyers) and is accredited by The Foundation for Infant Loss.

Sue is a Legal 500 recommended lawyer.

Legal 500 Testimonials:

'Sue Man has a quiet and open-minded manner belying a tenacious approach to her work. Above all, she was meticulous with breathtaking attention to detail and an ability to communicate emotionally difficult information in a gentle and concise manner. It was a privilege to employ her services.'

'Sue Man is a hardworking and applied lawyer with good attention to detail. Likewise, she is alive to the commercial realities of clinical negligence work.'

Shantala is a Senior Associate Solicitor who deals exclusively with claimant medical negligence cases and has been ranked by the Legal 500 as a recommended lawyer.

She qualified as a solicitor in 2012 and joined Accident Claim Helpdesk in 2017, being promoted to Senior Associate Solicitor within 11 months. Prior to qualifying she taught law at further and higher education levels and was an examiner, including Chief Examiner, for the Chartered Institute of Legal Executives (CILEX) for around 10 years.

Shantala has experience in acting for clients in a wide range of accident claims, including issues in relation to neurology, cancer, DVT/PE, vascular, urology, orthopaedics and fatalities.

She also has an interest in psychiatric negligence claims leading to suicide or serious suicide attempts.

Shantala believes in highlighting issues of public interest in the media and has been in the newspaper, on BBC News and BBC Radio Kent. Her latest appearance and interview can be found HERE

Shantala’s clients have described her as professional, tenacious, informative, easy to talk to and going the extra mile for her clients. Quotes from her clients include:

"…the service I have received & still receiving is absolutely outstanding! Nothing is too much trouble and she is always only an email or phone call away. Shantala always keeps me updated and advises me at every stage what's happening and what to expect next."

"I can honestly say Shantala is amazing at her job & also very understanding and sympathetic regarding the nature of my case, I would most definitely recommend Girlings Solicitors in particular Shantala Carr.”

"Shantala has shown compassion and understanding, has always explained processes in full, and has also shown great consideration in protecting me from details that could bring about further trauma.”

Legal 500 Testimonials:

'Shantala Carr showed a level of compassion and sensitivity that I would have before felt would not be evident in this field of work.'

'Shantala Carr has a real interest in legal concepts and is particularly skilled at advancing claims involving novel or developing points of law. She is a level headed practitioner who is calm and effective under fire from even the most aggressive opponents.